Refund Policy

Payments on Humsafar Apka are generally for digital access and profile unlock services. Refund eligibility depends on payment status and whether the paid service has already been delivered.

• If money is deducted but the payment gateway reports failure, users should share the transaction reference for review.
• If payment succeeds but the service is not activated, Humsafar Apka may activate the service manually or process a refund after verification.
• Refunds are usually not available after a subscription, chat unlock, mobile unlock, contact unlock, or connection package has been used.
• Approved refunds are processed back to the original payment method through the payment gateway or banking channel.
• Gateway, bank, or wallet processing timelines may vary and are outside direct control of Humsafar Apka.

To raise a refund request, users should provide registered phone/email, order ID, transaction ID, payment date, payment amount, and a short issue description.