Privacy Policy

Last updated: 9 September 2026

This Privacy Policy explains how Nek Humsafar ("Nek Humsafar", "we", "us" or "our") collects, uses, shares, retains and protects personal data when you use the Nek Humsafar Matrimony Android application (package name com.nekhumsafar.matrimony), humsafarapka.com, nekhumsafar.com and related support services (together, the "Service"). Nek Humsafar is the developer and operator responsible for the Service.

1. Scope

This policy applies to registration, profile creation, matchmaking, identity and photo verification, nearby discovery, communications, safety tools, memberships, payments and customer support provided through the Service. It does not govern a third-party website or service that you choose to visit outside Nek Humsafar; that provider's own privacy terms apply.

2. Information we collect

Account and contact information

We may collect your name, mobile number, email address, password in hashed form, one-time-password verification status, date of birth or age, gender, who created the profile, Matrimony ID and account status. Passwords are not stored in readable plain text.

Matrimonial profile and preference information

You may provide religion or sect, mother tongue, marital and family status, physical attributes or disability information, education, occupation, employer, income range, diet and lifestyle choices, country, state, city, taluka, address, family details, biography and partner preferences. Because this information can reveal sensitive aspects of your identity and beliefs, share only information you are comfortable using for matrimonial matching.

Registration drafts

If you begin registration but do not finish, we may store an encrypted registration draft, contact details, an app-generated installation identifier and photos already uploaded so you can resume. The draft record is marked to expire after 30 days. Uploaded draft media may remain until routine storage cleanup or a verified deletion request is completed, so contact us if you abandon registration and want the draft and associated media removed.

Location information

We collect the location you enter in your profile. If you grant device permission and use a location-based feature, we may also collect approximate or precise latitude and longitude to show nearby or distance-based matches. Profile location details, distance information and, where used by the current authenticated search feature, coordinates may be included in match results shown to eligible signed-in members. You can deny or revoke location access in Android settings, although nearby features may then be unavailable.

Photos, verification media and communications

We process profile photographs, gallery images, a selfie or live verification image, image metadata, and the results of photo or face-matching checks. If you use communication features, we process messages, shared images or documents, voice recordings that you choose to create, and related delivery or moderation information.

Identity verification information

If you voluntarily use Aadhaar-based verification, your Aadhaar number and OTP are transmitted securely to our configured identity-verification service provider to perform the requested check. The provider may return identity attributes such as name, gender, date of birth, state, district or postal code, together with a transaction or session reference. We may use those attributes to compare or populate verification information and retain a masked Aadhaar reference (such as the last four digits), verification status, selected returned identity fields, attempt and audit metadata, session fingerprint, and verification photos or selfies where needed to maintain the verification record, prevent abuse or address disputes. We do not display your full government identifier to other members and do not use it for advertising.

Activity, safety and preference information

We collect interests sent or received, shortlists, profile views, matches, contact or photo access requests, profile unlocks, blocks, reports, referral activity, communication preferences, consent records where captured, and interactions with Service features. Reports may contain the reporter's reason, supporting details and evidence needed for review.

Payment and membership information

For memberships, credits or other paid features, we process the selected plan or benefit, order and transaction references, amount, currency, payment status, invoice details, refunds and benefit usage. Payment credentials are handled by Google Play or the displayed payment gateway, as applicable. Nek Humsafar does not ask you to send us a card CVV, banking password or payment OTP and does not store those credentials.

Mediator and partner information

If you register or operate as a mediator or partner, we may also collect the personal data you provide for authorised adult client profiles, your full bank account number, account-holder name, IFSC, PAN and PAN-verification status, commission or ledger entries, payout history and related transaction or tax records. We use this information to verify the partner, manage authorised client profiles, calculate earnings, prevent fraud, process payouts and meet tax, accounting and legal duties. It may be shared with banks, payout or payment providers, verification providers, tax advisers and authorities where required for those purposes.

Device, network and support information

We may collect IP address, request timestamps, login and device-session records, an app-generated installation identifier, device or app information, push-notification token, app version, security and diagnostic logs, and information you send to customer support. We may also record choices about legal terms, privacy, photo controls and communications when the relevant feature captures them.

3. How we collect information

We collect information directly from you, automatically when you use the Service, from device features after you grant permission, from another adult who is authorised to create a profile for you, and from providers that support identity verification, communications and payments.

4. How we use information

• create, authenticate, maintain and secure your account;
• build your profile and recommend relevant matrimonial matches;
• provide search, nearby discovery, messaging, interests, shortlists and profile-access features;
• perform identity, phone, email, photo and safety checks;
• process memberships, transactions, invoices, refunds and customer support;
• send service, security, match and communication notifications according to your settings;
• detect spam, scams, impersonation, harmful content, payment abuse and unauthorised access;
• investigate reports, enforce our Terms and Conditions, protect members and comply with law; and
• operate, troubleshoot, measure and improve the reliability and usefulness of the Service.

5. App permissions

• Camera and photos or storage: used when you choose to take, select, save or upload profile, gallery, chat or verification media.
• Microphone: used only when you choose a feature that records audio or a voice message.
• Approximate or precise location: used for profile location and nearby-match features.
• Notifications: used to deliver account, safety, message, match and membership updates. You can disable them in Android settings.
• Internet and network state: required to connect the app to the Service and determine connectivity.

Permission access is initiated in the context of the relevant feature. Revoking a permission stops future access through that permission, but does not automatically delete information already submitted; use the deletion options below for that purpose.

6. When and with whom we share information

• Other members: profile information, profile location, distance or nearby information, and photos are shown according to feature rules and your available privacy settings. A person you message receives the content you send. Contact details or private photos are made available only through the applicable consent, request or access flow.
• Service providers: providers may process data for cloud hosting and storage, identity, PAN or OTP verification, email, SMS or WhatsApp delivery, push notifications, payment or partner-payout processing, fraud prevention, accounting and technical support. Depending on the feature, these may include Google Firebase Cloud Messaging, our configured Aadhaar OKYC provider, Razorpay, 2Factor.in, banks or payout providers, and configured email or WhatsApp delivery providers. They process data under their own legal duties and our service arrangements.
• Safety and legal disclosures: we may disclose information to protect a person, investigate abuse or fraud, enforce our rules, respond to lawful process, or report apparent illegal activity to competent authorities.
• Business change: if the Service is reorganised, merged or transferred, relevant data may transfer subject to appropriate confidentiality and applicable law.

We do not sell or rent your personal data. We do not make full Aadhaar numbers, payment credentials or private account passwords visible to members.

7. Profile visibility and your choices

Matrimonial profiles are intended to be discovered by other eligible members. Use the available photo, contact and profile-visibility controls to limit access where offered. You can edit profile details, manage permissions and notifications, block or report another member, request an account data export, or contact us to ask for access, correction or deletion subject to applicable law. Removing information may reduce matching functionality.

8. Data security

We use safeguards appropriate to the nature of the data, including HTTPS encryption in transit, hashed passwords, authenticated sessions, role-based administrative access, access controls, monitoring and audit records. No online service can guarantee absolute security. Keep your password and OTP confidential, use official Nek Humsafar channels, and notify us promptly if you suspect misuse.

9. Data retention

We keep information only for as long as reasonably necessary for the purposes described in this policy and as required by law:

• account, profile, matchmaking and communication data is generally retained while the account is active or while needed to provide the Service;
• verification and consent records may be retained while needed to support the account, demonstrate consent, prevent repeat abuse or resolve a dispute;
• incomplete registration drafts are marked to expire after 30 days; associated uploaded media may remain until routine storage cleanup or verified deletion;
• unmatched public deletion-form submissions expire after 30 days, and matched requests that are not verified expire after 90 days;
• transaction, invoice, tax and refund records are retained for the period required by applicable financial and accounting laws;
• partner PAN, bank, commission and payout records are retained while the partner relationship is active and afterwards as required for tax, accounting, fraud prevention or legal claims;
• reports, fraud-prevention, security and legal-claim records may be retained for a reasonable period needed to protect members and the Service; and
• residual copies may remain temporarily in protected backups until overwritten through the ordinary backup cycle.

When retention is no longer necessary, we delete or anonymise the information.

10. Account and data deletion

You can request permanent account deletion without creating a new account or reinstalling the app:

• In the app: tap Profile in the bottom navigation, scroll to ACCOUNT ACTIONS, select DELETE ACCOUNT, enter your Account Password, type DELETE, and tap Delete Account. This submits a deletion request and returns you to the sign-in screen while our support team reviews and processes it.
• On the web or if you cannot sign in: open the public account deletion request form and enter your registered email, mobile number, or Matrimony ID. If the details match an account with a verified registered contact, we attempt to send a time-limited verification link to its verified registered email and/or WhatsApp before placing the request in the processing queue. You may also email info@humsafarapka.com for help. Never send your password, OTP, full Aadhaar number, CVV or banking password.

Submitting the request does not mean deletion has already been completed; data remains stored while the request is pending. When support completes a verified request, the active account is closed and profile details, preferences, photos and media, stored location, push tokens, active sessions and matchmaking activity are deleted or irreversibly anonymised unless retention is required for a reason listed below. Deactivate Account or hiding a profile is different from deletion: it makes the profile inactive but does not by itself delete account data.

Limited information may be retained after deletion where required for transactions, tax or accounting, fraud and abuse prevention, member-safety investigations, dispute resolution, legal claims or compliance with law. Messages already delivered to another member may remain in that member's conversation or a restricted safety record, with the deleted account removed or anonymised where appropriate. Service-provider and backup copies are deleted or expire under their retention cycles and legal obligations.

11. Children and age restriction

Nek Humsafar is a matrimonial service for adults aged 18 years or older. We do not permit profiles for minors and do not knowingly collect personal data from anyone under 18. If you believe a minor has created or appears in an account, report it immediately through the in-app reporting tool or email info@humsafarapka.com. We will investigate and remove or restrict the account as appropriate.

12. Changes to this policy

We may update this policy when the Service, law or our data practices change. The current version will remain available at this public URL with an updated date. Where required, we will provide an additional in-app notice or obtain consent.

13. Contact

For privacy questions, account deletion, data requests, safety reports or complaints, contact the Nek Humsafar privacy and safety team at info@humsafarapka.com. Include your Matrimony ID and enough detail for us to investigate, but never send a password, OTP, full Aadhaar number or banking credential.